Privacy Policy

At Sussex Heritage Damp Restoration (SHDR) we are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.
Our Privacy Policy has been provided and approved by the online solicitors at LegalCentre.co.uk. This Privacy Policy contains an explanation of what happens to personal data that you choose to provide to us, or that we collect from you whilst you visit this site.
Our Privacy Policy should be read in conjunction with our terms and conditions. We do occasionally update this Policy so please do return and review this Policy from time to time.

INFORMATION WE COLLECT

In running and operating this website we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below:
i. Details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website. ii. Information that visitors provide to us as a result of filling in forms on our website, such as when a visitor registers for information or makes a purchase. . iii. Information provided to us when our visitors communicate with us electronically for any reason.

USE OF YOUR INFORMATION

The information we collect is used for our own use in developing our website and also occasionally by advertisers on this site. In addition, we may use the information for the following purposes:
i. To provide you with information relating to our website, products or our services that you request from us.
ii. To provide you with information on other products that we feel may be of interest to you.
iii. To meet our contractual obligations to you.
iv. To notify you about any changes to our website, including improvements, and service or product changes that may affect our website.
If you are an existing customer, we may contact you with information about goods and services similar to those that you have expressed an interest in previously via our website.
Finally, we may use your data, or allow carefully selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider are likely to be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented to at the time your information was collected.
If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and, only by those means you provided consent for.
If you do not want us to use your data for our or third parties use then you will always have the option to object to such use.

STORING YOUR PERSONAL DATA

Information that we collect may on occasion be transferred and stored outside of the European Union for the purpose of supplying our goods or services to you. By submitting your personal data, you agree to this transfer, storing or processing. We will always take all reasonable precautions to make sure that your data remains secure and is handled in accordance with this Privacy Policy.
Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

DISCLOSING YOUR INFORMATION

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).We may also disclose your personal information to third parties:
i. Where we sell any or all of our business and/or our assets to a third party.
ii. Where we are legally required to disclose your information
iii. To assist fraud reduction and minimise credit risks.

THIRD PARTY LINKS

You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

ACCESS TO INFORMATION

The Data Protection Act 1998 gives all individuals the right to access personal information that is held about them. You can request a copy of any information that we hold about you.

CONTACTING US

If you have any questions or queries relating to this Privacy Policy then please contact us at office@shdr.co.uk

Social Media

This website does include social media sharing buttons to 3rd party sites such as Facebook, Twitter, Google+ and LinkedIn, which may set 3rd party cookies. Please refer to these sites’ individual privacy policies for further information.

WordPress & Security

We use WordPress cookies on our website to administer the website and to prevent fraud and improve the security of the website (named AIOWPS and All In One WP Security & Firewall)

How do we process this personal data?

Sussex Heritage Damp Restoration (SHDR) complies with its obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data: by protecting personal data from loss, misuse, unauthorized access, and disclosure and by ensuring that sufficient technical measures are in place to protect personal data.
We use this personal data for the following purposes:

– Communicating with you
– Making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information
– Providing our services
– Auditing, research, and analysis in order to maintain, protect and improve our services
– Ensuring the technical functioning of our network
– Protecting our rights or property and that of our users
– Developing new services
– Administration of Billing and Financial Records
– Processing of Credit / Debit Cards and Direct Debits
– To provide Technical Support where necessary
– To keep you informed of our latest promotions, news and events.

Project Management

We use a variety of tools to manage your project throughout its life with us, this includes relaying your information onto Third Party Software for internal use only, these include: Trello, Slack, Google Drive, One Drive, Dropbox.

Social Media

This website does include social media sharing buttons to 3rd party sites such as Facebook, Twitter, Google+ and LinkedIn, which may set 3rd party cookies. Please refer to these sites’ individual privacy policies for further information.

Google Analytics

We use Google Analytics to collect information about visitor behavior on our website. Google Analytics stores information about which pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.
You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.com/intl/en_uk/analytics/privacyoverview.htmlCookies
a. We use Google Analytics to analyze the use of our website.
b. Our analytics service provider generates statistical and other information about website use by means of cookies.
c. The analytics cookies used by our website have the following names: [_ga, _gid, _gat, AMP_TOKEN, _gav_, __utma, __utmt, __utmb, __utmc, __utmz, __utmv].
d. The information generated relating to our website is used to create reports about the use of our website.
e. Our analytics service provider’s privacy policy is available at http://www.google.com/policies/privacy/.

Your rights under the General Data Protection Regulations 2016

The right to be informed
You have the right to be informed about what data is being collected, how and why it is being used and any 3rd parties that rely on the information.

The right of access
You may request details of personal information which we hold about you.

The right to rectification
If you believe that any information, we are holding on you is incorrect or incomplete, please email or write to us as soon as possible. We will promptly correct any information found to be incorrect.

The right to erasure
Where the data we hold is not required for legal or medical record keeping you may request that it is erased.

The right to restrict processing
If you believe the data, we are processing is incorrect you may request that the data is no longer processed until corrected.

The right to data portability
You may request that the data you have provided be transferred to another data controller in a machine-readable format.

The right to object
You have the right to object to the processing of your data.

Rights in relation to automated decision-making and profiling
Not currently utilized by Bush & Company client services

Further information can be obtained from the Information Commissioners Office website https://ico.org.uk